Shipping Policy

Welcome to Chelsea Boutique! We are dedicated to providing an exceptional shipping experience to our valued customers. Our comprehensive shipping policy is designed to ensure a smooth, transparent, and efficient delivery process.

1. Shipping Charge: Free Shipping — we offer free shipping for all orders with no additional costs.

2. Shipping Destinations: Chelsea Boutique offers shipping services within the United Kingdom to ensure timely and efficient delivery to all our customers.

3. Processing Time and Transit Time: For all shipping options, the processing time is 1 to 3 business days (Monday to Friday), and the transit time is 6 to 10 business days (Monday to Friday). The actual arrival time of products = Processing Time + Transit Time.

4. Delivery Terms: You'll receive a tracking number within 24 hours so you can follow the progress of your order. If you do not receive tracking information within 2 business days, contact us at support@chelsea-boutique.co.uk.

5. Order Tracking: To track an order, visit the "Track Your Order" page and enter the tracking number or order number and email.

6. Change Address: If you need to modify the delivery address after your order has been placed, please contact our customer service as soon as possible. We cannot guarantee address changes once an order is shipped.

7. Multiple Addresses: For a single order, we don't provide shipping to multiple addresses. Please place separate orders for each address.

8. Damaged or Lost Packages: If your package arrives damaged or does not arrive within the expected timeframe, please contact us immediately for assistance.

For any shipping-related issues, please contact our customer service team at support@chelsea-boutique.co.uk